Terms and conditions of sale
These general terms and conditions of sale govern the commercial relationship between Hotel Bleu de Grenelle SASU Paris Eiffel Investissements located at 140 boulevard de Grenelle, 75 015 Paris, France (hereinafter referred to as "the Hotel") and its customers.
Preamble
1. These General Terms and Conditions of Sale apply to individual reservations made by the Customer for his/her personal needs.
2. A reservation request implies acceptance of these Terms and Conditions of Sale and full and unreserved acceptance of their provisions.
3. The reservation request must be made in the name of one of the persons who will be staying at the Hotel (hereinafter referred to as the "Customer").
4. The Customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of sale of the reserved rate available on the website.
5. The Customer declares that he/she is legally capable of entering into a contract, i.e. has reached the age of majority and is not under guardianship.
6. The customer's agreement to the general terms and conditions of sale and the terms and conditions of sale of the fare booked is obtained at the time of booking; no booking is possible without this agreement.
7. The payment made at the time of a reservation for which the conditions of sale of the fare do not allow the reservation to be modified or cancelled, will hereinafter be referred to as the prepayment.
Article 1: Booking
1. The booking is deemed to have been made when the bank details are validated.
2. The Customer may book a limited number of rooms per reservation on the Web Site, on an individual basis and for his/her personal needs, using a single Mobile Service. For reservations of more than 5 (five) rooms, the Hotel reserves the right to apply special pricing conditions and cancellation policies to the corresponding contracts.
3. Prior to making any reservation, the Customer undertakes to complete the information requested on the reservation request form.
4. The customer attests to the truthfulness and accuracy of the information provided.
5. The reservation procedure includes the following stages:
step 1: choice of room and rate ;
step 2: selection, where applicable, of one or more additional services (valid only on the website);
step 3: checking the details of the reservation, its total price, the applicable sales conditions and any adjustments to the choice (room, rate, additional service);
step 4: entering the customer's contact details;
step 5: entering the credit card details in the event of a guarantee or prepayment request
step 6: consultation and acceptance of the general terms and conditions of sale and the terms and conditions of sale of the rate booked before confirming the booking;
step 7: validation of the booking by the customer.
The Hotel acknowledges receipt of the Customer's reservation by sending an e-mail without delay to the Customer at the e-mail address previously provided, summarising the contract offer, the services reserved, the prices, the terms and conditions of sale relating to the rate selected and accepted by the Customer, and the date on which the reservation was made.
Article 2: Cancellation conditions
1. In accordance with article L. 121-20-4 of the French Consumer Code, the customer is reminded that he/she does not have the right of withdrawal provided for in article L. 121-20 of the French Consumer Code.
2. The conditions of sale for the fare booked specify the terms and conditions for cancelling and/or modifying the booking.
3. Bookings made in advance cannot be modified and/or cancelled. Sums paid in advance, i.e. deposits, will not be reimbursed. In this case, this is mentioned in the conditions of sale of the tariff.
4. When the conditions of sale of the fare reserved allow it, the reservation may be cancelled directly on the Site or the Mobile Services via the "Modify your reservation" section. "Modification of your booking".
5. If the stay is interrupted (unexpected departure), the customer must also pay for the night of the day of departure. In the case of pre-paid bookings, no refund will be made.
6. Unless otherwise expressly agreed, rooms are made available from 3 p.m. on the day of arrival and the customer must leave the room before 12 p.m. on the day the reservation ends. Late check-out is possible on request, subject to room availability and an additional charge.
Article 3 - Prices
1. Prices are quoted in euros. The prices include the VAT applicable on the day of the order and any change in the VAT rate (10%) will automatically be reflected in the prices indicated on the date of invoicing.
2. The prices shown only include the services strictly mentioned in the booking. At the time of invoicing, any additional services provided by the hotelier during the stay and the tourist tax will be added to the price mentioned in the reservation.
3. The applicable prices are those in force on the day of the reservation. Only the price indicated in the booking confirmation is binding.
Article 4: Payment terms
1. Payment for all services must be made directly to the hotel (with the exception of pre-payment at the time of booking)
2. The customer shall provide his/her bank details as a guarantee for the booking, except in the case of special conditions or rates, by credit or debit card (Visa, Mastercard, American Express) by entering the card number directly in the area provided for this purpose (entry secured by SSL encryption), with no spaces between the digits, as well as its date of validity and the visual cryptogram.
3. Payment is debited at the hotel during your stay, except in the case of special conditions or rates where payment is debited at the time of booking (online prepayment for certain rates). This prepayment is referred to as a deposit.
4. In the case of a tariff subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking.
5. At the time of prepayment, the amount debited at the time of booking includes: the price of the accommodation, the price of the restaurant if breakfast is chosen, taxes and any other additional services selected by the customer, with the exception for tourist tax, which must be paid on site at the rate in force on the date of stay and not at the time of booking (this amount may change each year by order of the City of Paris).
6. In the event of a no show (reservation not cancelled - guest not present) for a flexible reservation guaranteed by credit card, the hotel will debit the guest, as a flat-rate indemnity, for the amount of the first night on the credit card that was used to guarantee the reservation. In the event of a no show (reservation not cancelled - customer not present) for a non-cancellable and non-refundable reservation, the total amount of the reservation will remain due and the room will be released from 12 noon on the day following the scheduled arrival date if no information has been sent to the hotel by the customer.
7. The credit card used for prepayment may be requested by reception upon arrival at the hotel. It must be in the name of the reservation. If this is not the case, it will be necessary to contact the hotel in advance to complete an authorisation form and provide a copy of the credit card and the cardholder's ID for authorisation. Where appropriate, the hotel may ask the customer to pay the deposit on site using their own bank card, in exchange for which the hotel will refund the deposit initially paid on the card used to make the reservation.
Article 5: Relocation
In the event of force majeure, exceptional events or technical problems in the hotel making the client's stay impossible, the hotel will do everything in its power to find alternative accommodation, if possible in a hotel of the same or higher category. Any additional cost of the room and the outward journey between the 2 hotels will be borne by the hotel.
Article 6: Stay at the hotel
1. On arrival at the hotel, guests are asked to complete an arrival form. To do this, the customer will be asked to show proof of identity in order to verify his/her identity. The hotel reserves the right to cancel the reservation if the guest does not present identification. The hotel also reserves the right to take a deposit by credit card (pre-authorisation) or in cash only of €100 per room. This amount may be debited in whole or in part to pay for any services or taxes not paid by the guest on departure, or to compensate for any damage caused to the property.
2. The customer accepts and undertakes to use the room reasonably and in accordance with its purpose. Any behaviour contrary to public decency and public order will lead the hotelier to ask the customer to leave the establishment without any compensation or refund, if payment has already been made. If no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.
3. The Client undertakes to ensure that the IT resources (WIFI access) made available by the hotel are not used in any way for illicit purposes. The Client is also required to comply with the security policy of the hotel's Internet service provider, including the rules governing the use of security measures implemented to prevent the unlawful use of IT resources, and to refrain from any action that undermines the effectiveness of these measures.
4. The customer will be held responsible for any damage, deterioration or act of vandalism that may occur as a result of occupying the premises and/or as a result of the participants and/or the staff for whom he/she is responsible, as well as for any damage resulting from the use of the Internet network such as loss of data, viruses, disruption of service.
5. Pets are accepted, at an additional cost of 10€ per night VAT included, as long as they are kept on a lead or in a cage in the common areas of the establishment. The hotel may ask for an up-to-date health record and the use of a flea collar. In the event of deterioration or damage caused by the animal, the owner will be held directly liable. For reasons of hygiene, pets are not allowed in the dining rooms.
6. Smoking and vaping are not permitted inside the hotel. If this is not the case, the guest will be liable to a penalty corresponding to the closure and complete cleaning of the room.
Article 7: Complaints
All complaints must be sent to the hotel or by registered post, return receipt requested, no later than 15 days after the departure date, failing which the complaint will be considered invalid.
Article 8 : Responsibilities
1. The photographs presented on the site are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the hotels presented give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furnishings or possible renovations. The customer may not make any claims in this respect.
2. The hotel cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the act of a third party, unforeseeable and insurmountable, the act of the client or the act of its partners, such as the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorised prepayment by the client's bank.
Article 9: Respect for privacy and protection of personal data
1. The Hotel is responsible for the processing of personal data.
2. As part of this processing, the Hotel collects information concerning the Customer's identity, e-mail and/or postal address, telephone number, credit card details required to pay for the room and other information related to the Customer's specific requirements.
3. The customer is informed, on each of the personal data collection forms, of the compulsory or optional nature of the answers by the presence of an asterisk.
4. All services will be subject to a record accessible by the customer on request from the following address: info@hotelbleudegrenelle.com.
5. In accordance with the French Data Protection Act 78-17 of 6 January 1978, as amended, and the General Data Protection Regulation which came into force on 25 May 2018, customers have the right to access, rectify and object to any personal data processed concerning them.
6. The customer may also refuse processing, request that processing be restricted or request the deletion (within the limits of the legal retention periods) of personal data.
7. This right may be exercised by sending a written request to info@hotelbleudegrenelle.com, which will respond to the requests made.
8. The purpose of processing the personal data collected corresponds to the obligations relating to the services provided (customer management, commercial prospecting, statistics).
9. Certain personal data may be collected for services provided by the Hotel's service providers with a view to booking or executing the contract, hotel reservations, quality control management and complaints (MEWS, EXPERIENCE HOTEL, D-EDGE, NAVARINO, WIHP). These service providers have their own confidentiality policies. We accept no responsibility for their policies or the processing of personal data.
Article 10: Applicable law - language
These general terms and conditions of sale are governed by French law.
The authentic language is French. If the general terms and conditions of sale are translated into a foreign language, the French language shall prevail over any other translation in the event of any dispute, litigation, difficulty in interpreting or executing these terms and conditions and, more generally, concerning relations between the parties.
Article 11: Changes/modifications to the General Terms and Conditions of Internet Sale
These General Terms and Conditions of Sale may be amended and/or supplemented at any time. As soon as it is posted on the Internet, the new version of the General Terms and Conditions of Internet Sale will automatically apply to all customers.
The Cour de Cassation (French Supreme Court) states that although the right of withdrawal was introduced by the first of these texts (articles L.121 20 and L.121 20 4 of the Consumer Code), it does not apply to contracts concluded by electronic means for the provision of accommodation, transport, catering or leisure services that must be provided on a specific date or at a specific time, which are excluded by the second text.
